Kohler Introduces QR Code to Streamline EMEA Aftermarket Support Services

A new QR code system is being introduced to mark our range of industrial generators which will enable customers to activate warranties quicker and easier than ever.

The QR code, embossed on units ranging from 6 to 4500kVA, can be scanned with a smartphone at the end of the commissioning process, allowing individual genset to be registered within minutes. Technicians can also apply the QR code retrospectively to any existing fleet. “Using the QR code will allow end users to register generators and activate warranties in the most efficient manner,” according to Kevin Bougault, Kohler Product Manager, Small Diesel. “Registration will also ensure end users can access a full range of aftermarket services such as maintenance and spare parts.”

Increased visibility of global fleet

Integration of the QR code onto the industrial range will give distributors and dealers increased visibility of the size and location of the global fleet, ensuring each unit is supported across its lifecycle. “Kohler is committed to encouraging good communication between distributors, dealers and end users, enhancing the customer experience,” says Kevin.

Phase 1 of digitization plan

The registration of the generating sets using the QR code represents Phase-1 of our plan to digitize aftermarket support services. QR code functionality will be extended to give online access to technical data in product manuals and maintenance books. It will also support a ticketing service that will allow Kohler Power Systems EMEA to respond to any request concerning warranty returns, technical assistance, commissioning, or spare parts quotation.“Ultimately, digitalization will allow us to better support customers throughout the product life cycle,” adds Kevin.

For further information,  please reach out to your usual contact from the EMEA service/warranty department.