Increased visibility of global fleet
Integration of the QR code onto the industrial range will give distributors and dealers increased visibility of the size and location of the global fleet, ensuring each unit is supported across its lifecycle. “Kohler is committed to encouraging good communication between distributors, dealers and end users, enhancing the customer experience,” says Kevin.
Phase 1 of digitization plan
The registration of the generating sets using the QR code represents Phase-1 of our plan to digitize aftermarket support services. QR code functionality will be extended to give online access to technical data in product manuals and maintenance books. It will also support a ticketing service that will allow Kohler Power Systems EMEA to respond to any request concerning warranty returns, technical assistance, commissioning, or spare parts quotation.“Ultimately, digitalization will allow us to better support customers throughout the product life cycle,” adds Kevin.