Troubleshooting

Solve your own generating set problems quickly with our troubleshooting guide

Select your generating set range to open the troubleshooting page

TURBO

ALIZE

PHOENIX

Inverter Pro 1000

Inverter Pro 2000

Inverter Pro 3000E

DIESEL AVR

DIESEL MONOPHASÉ

DIESEL TRIPHASÉ

PERFORM

PRESTIGE

SILENCE 10000

SILENCE 15000

TECHNIC MONOPHASÉ

TECHNIC TRIPHASÉ

Download the troubleshooting PDF

Basic troubleshooting

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing.

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the After-Sale Service.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing.

See the pictures

Is the spark plug in good working order?

Yes No

Remove the side cover with a tube wrench.<br />Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the After-Sale Service.

See the pictures

Return your genset to the After Sales Department.

Is the switch properly engaged?

Yes No

Engage the switch.

See the pictures

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing.

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the After-Sale Service.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing.

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing.

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Is the switch in the ON position, is the petrol tap open?

Yes No

Set the switch to ON and open the tap.

See the pictures

Is the battery connected, with the + and - terminals the correct way round?

Yes No

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing.

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Is the battery connected, with the + and - terminals the correct way round?

Yes No

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Is the spark plug in good working order?

Yes No

Remove the cover with a tube wrench. Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Remove the cover with a tube wrench. Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Is the battery connected, with the + and - terminals the correct way round?

Yes No

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Is the battery connected, with the + and - terminals the correct way round?

Yes No

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Return your genset to the After Sales Department.

Is the fuel level high enough?

Yes No

Using a funnel and a jerrican, fill with fuel. Make sure that the filter stays in place during this operation!

See the pictures

Are the petrol switch and tap open?

Yes No

Set the switch to 1 and open the tap.

See the pictures

Is there enough oil in the engine?

Yes No

With a funnel, add oil up to the mark indicated on the casing

See the pictures

Is the spark plug in good working order?

Yes No

Use a spark plug wrench to replace the spark plug.

See the pictures

Does the petrol reach the carburettor?

Yes No

Check using a flat screwdriver. If the petrol does not reach the carburettor, return your genset to the ASS

See the pictures

Is the switch properly engaged?

Yes No

NO - Engage the switch.

See the pictures

Is the battery connected, with the + and - terminals the correct way round?

Yes No

Connect the battery with the correct polarity. Check that the battery contains acid. Turn the key.

See the pictures

Return your genset to the After Sales Department.